This practice will not tolerate any verbal or physical abuse of its staff. All incidents will be reported to the practice manager who will keep a log of such incidents. Physical abuse or threatening behaviour will automatically be reported to the Police. The patient will then be removed from the practice list and the Kent & Medway ICB will inform the patient that they need to register with a new doctor. Verbal abuse recorded in the incident log by the practice manager may be discussed with the GPs and the patient may receive a formal letter. If this occurs repeatedly then the patient may be removed from the practice list as above.
Unacceptable Abuse of NHS Staff
Kent & Medway ICB are saddened by the rising reports both from primary care and other local services about the rising levels of abuse teams are getting. It is not acceptable and we are exploring what can be done to address it.
A public message from the ICB has been published as the first part of planning a wider campaign to challenge unacceptable behaviour towards NHS teams. You can see this first message at: https://www.kentandmedway.icb.nhs.uk/news-and-events/news/abuse-not-days-work