Improving Practice Questionnaire – 2025

We would be grateful if you could please complete this questionnaire about the practice. The practice and the doctors at this surgery would welcome your honest feedback and the data collected will be used to improve the service offered to our patients.

This questionnaire is anonymous and no one at the practice will be able to identify your personal responses.

Have you had a problem in the last 3 months that you feel has needed a Primary healthcare professional’s attention?

If you answered “yes” to Question 1, were you able to liaise with a relevant professional regarding your problem? (Through a telephone consultation/face to face consultation or Anima?)

At your last appointment, did you feel that your needs were met?

Do you find it easy to get through to this GP practice by phone

If you have ever visited our Practice Website, do you find it informative?

Would you recommend this surgery to your Friends and Family?

When you visit the surgery, do you feel that you are treated with dignity and respect from all staff and doctors?

Do you know that Balmoral Surgery has a Patient Participation Group?

If you did not know about the Patient Participation Group, but would like to know more about this or come along to one of our meetings, please email Paula (paula.goldstraw@nhs.net)

Any comments about how this practice could improve its service?

Thank you for your time and assistance

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to The Balmoral Surgery • Canada Road, Walmer, Deal, Kent, CT14 7EQ.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.