To ensure that you are booked with the appropriate clinician, you may be asked some questions by our trained receptionists so we can make sure you are booked with the most appropriate clinician. Patients are given the choice of telephone or face to face consultations. Patients may also be offered an appointment with a Clinician who is based at Deal Hospital. Please be assured that if you are advised to see a Clinician at Deal Hospital, with your permission, and if needed, they will have access to your full medical record.
To arrange an appointment please telephone 01304 373444 and press 1 for appointments. Please make a separate appointment for each person that wishes to see or speak to a clinician. If you require urgent medical attention, please let the receptionist know. In general, appointments with a doctor are 10 minute slots. If you think you have more than one thing to discuss or you may need longer than 10 minutes for your consultation, please tell the receptionist.
Patients can book appointments online at https://www.patientaccess.com/
During our opening hours, patients can also use eConsult to contact their GP and this can be accessed via https://balmoralsurgery.webgp.com There may be times when eConsult will be unavailable.
Chaperones
There are occasions when patients need to be assessed by a doctor which might involve intimate examinations.
Balmoral Surgery is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask.
It may not be possible for a chaperone to be provided immediately, you may have to return for the examination at another time.
Overseas Visitors
Balmoral Surgery provides free emergency NHS treatment to those entitled to receive it. Those not entitled to free NHS treatment may be seen on a private basis for which appropriate charges will be made.